Terms and Conditions HENKJENZ 

Quality and Guarantee

HENKJENZ will only sell on www.henkjenz.com until other selling points are added to our website. Our items will feature the highest quality and we will never sell second-hand products, defective products or products of a quality inferior to existing market standards.

Products for sale on www.henkjenz.com may not correspond exactly to the actual clothing with respect to the image and colors displayed, especially as a result of the Internet browser and monitor used.

 

Shipping and Delivery

Orders from the HENKJENZ webshop will be shipped and delivered on working days from Monday to Friday.

We can only guarantee safe delivery of an order if the shipping address for the products is correctly entered by the Purchaser.

A delivery is regarded as completed or a product will be considered delivered on signature of the delivery receipt at the address agreed. We ship worldwide.

 

Shipping Costs

Shipping costs relate to each order. The exact price of each shipment depends on the country of delivery. Shipping price by country is estimated on the purchase process and displayed for your information and agreement.

Shipments for foreign countries: International shipments may be subject to customs duties and import taxes upon entry into the country of destination over which we are unaware. You should contact your local authorities to take notice of these fees and the respective values that differ from country to country and over which we have no knowledge.

Upon delivery, you must inspect the package in order to check for possible damages. If you consider the products to be damaged, you shall not accept delivery, which will be returned. HENKJENZ will refund the amounts paid for the order and transport as soon as the return is received and the return process is complete.

The order is regarded accepted if, after receiving the order, the Purchaser does not return the order within the next 14 days.

 

Delivery times

After your order has been registered, payment confirmed and all order items are available, HENKJENZ undertakes to dispatch the order and observe the following delivery times:

3 to 10 days anywhere in the world.

HENKJENZ shall not be responsible for non-compliance, or delay in compliance, of any delivery obligation caused by force majeure, that is an event, act or omission, out of its reasonable control.

 

Product Exchanges and Returns

All products are individually identified with a Hangtag. If you wish to return a purchased product, do not remove the Hangtag.

If you decide to return the purchased products, HENKJENZ has the right not to accept their return if the Hangtag is missing, or if the tag has been altered in relation to it’s original state, or damaged.

After receiving the order, the purchaser has 21 days in which to return or exchange the items, If defects or others irregularities are found in the products ordered.

The costs of the first return or exchange will be borne by the customer, except for quality reasons.

After receiving all the returned products, or only a part of them, at our facilities, we will deal with them within an average of a week. If the return is confirmed, you will be refunded the amount of the goods using the same payment method. Money back for returned goods is only done through the account/card used for the original purchase. In case of a simple exchange of an identical item, or for one of a different color or size, after checking product availability, it will be dispatched to the same address as the original order, unless the purchaser wants it to be different.

 

Cancellation of Orders

You may cancel any order, since this has not yet been sent, in the case of purchase through the online store, you must contact HENKJENZ, send an email to info@henkjenz.com and request your order cancellation. If the cancelling request is accepted, you will be notified via e-mail on this decision and cancellation will be processed with no cost to you. If the cancellation request is not possible because the order has already been dispatched, the products will be shipped to you.

We give the option to customize items from our webshop, these items cannot be cancelled or returned as the production process is started immediately on receipt of the order. This type of item can only be returned if it is faulty or irregular in relation to the product ordered.

 

Intellectual Property

Intellectual property rights on the website and its content, (such as design, text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations including the presentation and compilation of the same) (“Content”), are fully owned by HENKJENZ with VAT number NL211345684B01. The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors’ rights and database right laws. All such rights are reserved.

Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on the Website are in no way associated, linked or affiliated with us. Any trademarks/names featured on the Website are owned by the respective trademark owners.

 

Third Party Links.

From time to time, this website may contain links to sites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this website. Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other website, or any content, materials or other information located or accessible from such websites, or the results that you may obtain from using such websites. If you decide to access any other website linked to or from this website, you do so entirely at your own risk.

 

Revisions to these Terms and Conditions.

HENKJENZ may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this website.

 

Choice of Law; Jurisdiction.

These Terms and Conditions supersede any other agreement between you and us to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with Dutch law, without giving effect to any principles of conflicts of laws. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

 

Indemnification.

You agree to defend, indemnify and hold HENKJENZ harmless from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of the Site.

 

Termination.

You or we may suspend or terminate your account or your use of this website at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this website at any time without notice.

 

Additional Assistance.

If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we will like to invite you to info@henkjenz.com.